Welcome to Chinarokomari FAQ
What kind of products do you sell?
We offer a wide range of products, including earrings, gadgets, mini bags, lockets, toy cars, bracelets, home essentials, fashion items, and many other China-imported products.
Are your products original and good quality?
Yes. We carefully source our products directly from trusted suppliers to ensure quality, durability, and affordability.
Do you restock sold-out items?
Yes, many of our popular items are restocked. If something is sold out, you can contact us or check back later.
Do you deliver outside Dhaka?
Yes, we provide fast & secure nationwide delivery across Bangladesh.
How long does delivery take?
Delivery usually takes 2–4 working days inside Dhaka and 3–7 working days outside Dhaka.
What are the delivery charges?
Delivery charges vary depending on your location and product weight. However, you’ll see the exact charge during checkout.
What payment methods do you accept?
We accept:
Cash on Delivery (COD)
Mobile banking (bKash, Nagad, Rocket)
Bank transfer (for bulk orders)
How can I track my order?
After placing an order, you’ll receive a tracking ID via SMS/WhatsApp to check your order status.
Can I cancel or change my order?
Yes, you can cancel or modify your order before it is shipped. Once shipped, cancellation is not possible.
What if I receive a damaged or wrong product?
No worries! If you receive a defective, damaged, or wrong product, please contact us within 48 hours for replacement or refund.
Do you offer returns?
Yes. We accept returns if the product is unused, undamaged, and returned within 3 days of delivery.
How long does a refund take?
Refunds are usually processed within 5–7 working days after we receive the returned product.
How can I contact China Rokomari Shop?
You can reach us through:
Facebook Page / Messenger
WhatsApp / Phone
Email (if applicable)
Do you have a physical shop?
Currently, we operate as an online store only, so you can shop anytime, anywhere in Bangladesh.
For any additional questions, concerns, or clarifications, our friendly and dedicated customer support team is always ready to assist you. Moreover, you can reach us easily through our official Facebook page or by sending an email. In addition, we strive to respond promptly to all inquiries, ensuring that your issues are resolved efficiently. Furthermore, we are committed to providing guidance, support, and advice at every step of your shopping journey, so that you enjoy a smooth, convenient, and pleasant experience with China Rokomari.