Welcome to Chinarokomari FAQ
What kind of products do you sell?
We offer a wide range of products, starting with trendy earrings, stylish mini bags, and fashionable lockets. In addition, our collection includes unique gadgets, eye-catching bracelets, and fun toy cars. Moreover, we regularly update our catalog so customers can always find something new and exciting.
Beyond these, we also provide home essentials and a variety of fashion items. Furthermore, since all our products are directly imported from China, we ensure both quality and affordability. As a result, our customers enjoy a one-stop shop where style, utility, and value come together seamlessly.
Are your products original and good quality?
We carefully source our products directly from trusted suppliers; as a result, every item reflects quality, durability, and affordability. In addition, we place great emphasis on choosing partners who share our commitment to excellence. This way, our customers not only receive reliable products but also enjoy peace of mind knowing that every purchase is backed by careful selection. Moreover, by working closely with dependable suppliers, we are able to maintain consistency, keep prices reasonable, and continuously expand our collection to meet diverse customer needs.
Do you restock sold-out items?
Yes, many of our popular items are regularly restocked, so customers can shop with confidence. However, if a product happens to be sold out, there is no need to worry. In that case, you can simply contact us for assistance, and our team will be happy to guide you. Alternatively, you may choose to check back later, as we frequently update our inventory. This way, you never miss the chance to grab your favorite items.
Do you deliver outside Dhaka?
es, we provide fast and secure nationwide delivery across Bangladesh. To make sure your order reaches you safely and on time, we partner with Steadfast Courier Service, one of the most reliable logistics providers in the country. As a result, customers from any district can place their orders with full confidence. In addition, you’ll receive regular updates and tracking information so that you can easily monitor the status of your package. This way, shopping with us becomes not only convenient but also worry-free.
How long does delivery take?
Delivery usually takes 2–4 working days inside Dhaka and 3–7 working days outside Dhaka.
What are the delivery charges?
Delivery charges vary depending on both your location and the weight of the product. However, you don’t need to guess the cost—because the exact delivery charge is always shown clearly during checkout. Moreover, we do not add any hidden fees; instead, we charge exactly the same rate as our renowned delivery partners in Bangladesh. This way, you can enjoy full transparency and trust while shopping with us.
What payment methods do you accept?
We accept:
Cash on Delivery (COD)
Mobile banking (bKash, Nagad, Rocket)
Bank transfer (for bulk orders)
How can I track my order?
After placing an order, you’ll receive a tracking ID via SMS/WhatsApp, and then you can check your order status easily.
Can I cancel or change my order?
Yes, you can cancel or modify your order before it is shipped, but once it has been shipped, cancellation is not possible.
What if I receive a damaged or wrong product?
No worries! If you receive a defective, damaged, or wrong product, please contact us within 48 hours, and then we’ll arrange a replacement or refund.
Do you offer returns?
Yes, we accept returns as long as the product is unused, undamaged, and returned within 3 days of delivery.
How long does a refund take?
Refunds are usually processed within 5–7 working days, once we receive the returned product.
How can I contact China Rokomari Shop?
You can reach us through:
Facebook Page / Messenger
WhatsApp / Phone
Email (if applicable)
Do you have a physical shop?
Currently, we operate as an online store only, which means you can shop anytime, anywhere in Bangladesh.