Return & Refund Policy – China Rokomari

Thank you for shopping with China Rokomari. We focus on delivering high-quality products and a smooth shopping experience. Still, if your order does not meet expectations, we designed a simple and transparent return and refund policy for you.

1. Eligibility for Returns

You can return eligible items within 2 days of delivery. To qualify:

• The item must remain unused.

• It must stay in its original condition and packaging.

• You need to provide a valid proof of purchase.

❌ Non-returnable items include:

• Used jewelry or accessories

• Personal care items

• Perishable or hygiene-sensitive products

• Products marked as “Final Sale”

2. How to Return a Product

Follow these steps to return your order smoothly:

1. Contact our customer support within 2 days of receiving the item. Share your order number, product name, and reason for return.

2. Our team will verify your request and guide you with the return address and instructions.

3. Pack the product securely in its original packaging.

4. Send the package through a reliable courier service and provide a valid tracking number.

💡 Note: Customers pay the return shipping cost unless we sent a wrong or defective product.

3. Refund Process

We process refunds quickly after inspecting the returned item. Once approved:

• We issue the refund to your original payment method.

• Refunds usually appear within 5–7 business days, depending on your payment provider.

4. Non-Refundable Items

You cannot receive refunds on:

• Gift cards or discount coupons

• Custom or made-to-order items

• Products damaged due to misuse or poor handling

5. Damaged or Defective Products

If your order arrives damaged or defective:

• Contact us immediately with clear photos and order details.

• We will arrange a replacement or issue a full refund.

6. Customer Support

Our friendly customer service team is always ready to help. For return or refund assistance, please reach us through our support channels.